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Payment Issues? Get Your Subscription Back!

Troubleshooting Payment Failures and Reactivating Your Subscription

Helsinki avatar
Written by Helsinki
Updated over a week ago


Did your subscription or overage payment fail? If so, you may currently be unable to use Don't worry, this guide is here to assist you in resolving the issue.

Common Payment Failure Reasons:

Here are some typical reasons for credit card payment failures:

  • Outdated Payment Information

  • Insufficient Funds

  • Payment Gateway Issues

Reactivating Your Subscription

Upon a payment failure, you will receive an email from customer service notifying you about the issue. The email will contain a link for making the payment:

  1. Click on "Update your card and make the payment" link. This will open the invoice payment page.

2. Complete your payment on this page.

3. Upon successful payment, you'll receive a confirmation, and your subscription will automatically reactivate.

Updating your credit card in

To prevent future payment failures, it's crucial to update your credit card information in Follow these steps:

  1. Navigate to the Billing page.

  2. Click on "Update card" to update your card details.


Facing a subscription or overage payment failure can be an inconvenience, but with this guide, we aim to make the resolution process smooth for you. By addressing common payment failure reasons and providing a step-by-step approach to reactivate your subscription, we hope to simplify the experience.

Remember, if you encounter any challenges during this process, our customer service team is ready to assist you.

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