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Frequently Asked Questions - FAQs
Frequently Asked Questions - FAQs
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Written by Ramon
Updated over a week ago

How to Fix Duplicate Output Sizes in Your Project?

Noticed duplicate sizes in your project? Don't worry, it's an easy fix! Just follow these simple steps:

  1. Identify the Duplicate Size: First, take a look at your project. If you see two of the same output sizes, like in the image below, you're in the right place.

  2. Click 'Edit': Find and click the 'Edit' button near the output sizes. This will let you make changes to your selections.

  3. Change Your Selection: Now, you'll see a list of output sizes. Uncheck (deselect) the duplicate size and then reselect it. This refreshes your choice and removes the duplicate.

  4. Proceed to Summary: Next, move forward to the summary screen of your project. Here, you'll notice that the duplicate size issue is resolved.

  5. Check the Animation Below: Need more guidance? Watch the animation below. It'll walk you through each step in detail.

By following these steps, you can easily correct any duplicate sizes in your project. Happy editing!

How to fix "Upload more" button issue?

If you're having trouble with the "Upload more" button not working, just refresh the page and give it another shot.

How to fix: "No download configuration found" error?

Encountering an error can be frustrating, but don't worry! If you're facing the following message while starting your project:

Error: "No download configuration found for automation: XXXX"

Here's a straightforward guide to fix it:

  1. Access the Edit Option: Look for the "Edit Output Size" button. (Refer to the image provided for its location.)

  2. Adjust the Output Size: Once in the editing mode, you can either select a new output size from the available options or add a new size as per your project requirements.

  3. Proceed Forward: After making your selection, click the "Next" button to confirm your choice.

  4. Restart Your Project: Now, try starting your project again. This adjustment should resolve the error, allowing you to proceed without issues.

Still encountering problems? Here's what to do next:

  • Restart from Scratch: Go back to the home page, delete the problematic project, and start anew. This time, ensure you select an output size during the setup process.

Need Extra Help?

Remember, our support team is always ready to assist you. Don't hesitate to contact us for any help or clarification you might need.

We're here to ensure a smooth and hassle-free experience, so you can focus on creating great content!

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