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How do I Delete My Account Data?
How do I Delete My Account Data?

How to Manage and Delete Your Account Data at Crop.photo

Ramon avatar
Written by Ramon
Updated over a week ago

At Crop.photo, we value your control over your personal data and privacy. Whether you're on a free trial or a paid plan, we've designed a straightforward process for managing and deleting your account data, ensuring you understand every step involved. Below, you'll find detailed instructions on how to delete all your files and automations, along with important information regarding billing and personal data.

Deleting Your Files and Automations

Deleting Automation Projects

To delete any automation projects you have set up or completed:

  • Go to the Homepage > My Projects.

  • Locate and select the automation project you wish to delete.

  • Click the Delete Automation - this will remove all files and data associated with it

  • Once you delete all the projects you will be in a clean slate with all your data removed

Deleting Uploaded Files

To delete uploaded files prior to starting an automation or crop:

  • Navigate to the 'Select Media' section within the UI.

  • Here, you will find the option to delete all your files.


Billing and Payment Information

For Free Trial Users:

  • You are not billed for any usage during the free trial as you are granted free credits.

  • Our billing section will display the free credits consumed during your trial.

  • Since we do not capture payment information during the free trial period, there's no need to delete payment details post-trial.

For Paid Plan Users:

  • If you are on a paid plan, we capture credit card details to manage any potential overages or service renewals.

  • If you decide to delete your files, please note that certain billing information may be retained for legal and accounting purposes. This information will be used solely to settle any outstanding balances or to comply with legal requirements.

Steps to Delete Your Account

If you decide to completely delete your account, here's how you can do it:

  • Contact our team through the Chat from within our app to authenticate you.

  • Provide them with your account details including:
    Full Name

    Email Address you Registered With

    Login Method: Google, Direct Login via user/password etc
    Reason for deletion (optional)
    Action Requested: Please clearly confirm your intention by including in the request PERMANENTLY DELETE MY ACCOUNT

  • Our team will guide you through the process and ensure that all your data is permanently removed.

Final Notes

We understand the importance of managing your digital footprint. That's why we've made our account deletion process as transparent and straightforward as possible. If you have any questions or need further assistance, our customer support team is ready to help you. At Crop.photo, your privacy and satisfaction are our top priorities.

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