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How to Resolve Performance Issues?
How to Resolve Performance Issues?

Troubleshooting Slow Uploads and Processing Times on

Helsinki avatar
Written by Helsinki
Updated over a week ago

Have you noticed that uploads and image processing on seem to be taking longer than expected? Before reaching out to our support team, there are a few things you can check to diagnose and possibly resolve the issue.

Check Your Internet Connection

Your internet speed plays a crucial role in how quickly files get uploaded to the cloud service. If you are using a VPN or experience generally slow internet, this could contribute to the slow upload speeds. To get an accurate reading of your upload speeds:

  1. Disable VPN, if it's in use.

  2. Use a speed test tool to check your internet speed to the location where our AWS cloud server is based (currently in AWS Oregon region in USA). This will give you a clear picture of your actual upload speed independent of

AI Model Startup Time

Another aspect to consider is the startup time for the AI model that processes your images. Our AI model takes approximately 30-40 seconds to initialize, regardless of the number of images being processed. This means that whether you upload 1 image or 5, you'll still incur this initial time cost.

Pro Tip: Batch Processing

To make the most of the AI model's capabilities, consider uploading batches of 9 or more images. This allows the model to process multiple images during its active period, making better use of the initialization time.

Multitasking While Cropping

You don't have to wait for a crop to complete before starting a new automation. Simply click the 'X' button to close the automation once it is running. You can then initiate new automations.

Once the original automation is complete, you'll see the status on the Home page change to 'Completed' and the color of that automation will turn grey.

Still Concerned?

If you've performed the above steps and are still experiencing issues, don't hesitate to reach out to our support team for further assistance.

By keeping these tips in mind, you can optimize your experience with and make your image processing as efficient as possible.

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